System Down?
We're On It.
Critical heating or cooling failure can't wait. Neily's emergency line is answered live around the clock — a certified technician dispatched within minutes, not hours.
/ 01 — When To Call
Situations That
Can't Wait
Heating Failure
No heat in freezing conditions, furnace not igniting, or pilot light out.
Cooling Failure
AC dead during a heat wave, blowing warm air, or system completely unresponsive.
Gas or Refrigerant Leak
Smell of gas, hissing sounds, or visible refrigerant leakage — evacuate and call immediately.
System Breakdown
Loud grinding, electrical burning smell, tripped breakers, or complete system shutdown.
/ 02 — What Happens
The Emergency
Response Sequence
01
Call the Emergency Line
Dial (954) 297-5533 — answered 24/7 by Neily's live dispatch, never a recording.
02
Describe the Situation
Tell us the symptom, your address, and whether anyone is at risk. We triage on the call.
03
Secure the Area
If you smell gas, leave the building and call from outside. Turn off gas at the meter if safe.
04
Technician Dispatched
A certified technician is routed immediately with average arrival under 90 minutes.
Don't Wait It Out
Every minute without heat or cooling is a minute of risk to your family, your inventory, or your tenants. Call now — we're standing by.
CALL (954) 297-5533